REFUNDS

Refund Policy

Last updated: September 15, 2026.

Digital-product purchases

2NEXTAI products are delivered digitally. Because digital files can generally be accessed or downloaded immediately after successful delivery, refund requests are reviewed case by case rather than being automatically approved after download.

This policy does not limit any mandatory consumer rights that apply under applicable law.

When support or a refund review may be appropriate

You were charged more than once for the same purchase.
Payment completed but the purchased file could not be accessed after reasonable troubleshooting.
The delivered file is materially different from the product described at the time of purchase.
The file is technically corrupted and a replacement cannot be provided.

How to request review

Use the seller/contact option linked to your PayPal transaction or receipt and provide the transaction ID, purchase date and a concise description of the problem. Do not send passwords or complete payment-card information.

Third-party payment disputes

Payments are processed by PayPal. PayPal's own dispute, buyer-protection and resolution rules may apply independently of this page.